Privacy policy - Hello Rentacar
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Privacy policy


We are aware that you have received many emails like this one. Even so, we assure you that it is important. On Friday, May 25, a new European law comes into force that aims to give all of us citizens more control over our data so that it is used appropriately.

We have already adapted to the new data protection policy because we want to keep in touch with you and be able to send you information that is important to you.

1.Responsible for the treatment.

Your data will be handled by the company “SAMELAR MAIN S.L. (hereinafter referred to as hello RENTACAR). On our website you are informed about the appointment of a Data Protection Delegate who can be contacted via the e-mail address

2.Purpose of processing and legitimacy

The processing of your data pursues the following purposes:

A. Provision of the services of car rental services without driver.

B. Your data will be processed for the provision of the services offered by hello RENTACAR, as well as, where appropriate, to respond to your request for information, consultation or complaint.

C. Sending offers and promotions of hello RENTACAR products and services.

In case you give your consent, hello RENTACAR may send you by any electronic or non-electronic channel commercial information related to the provision, improvement and updating of our products and services, new rates, discounts, sales promotions of our sales fleet. This commercial information may be generic or personalized. In the latter case it will imply the previous treatment of your data with the aim of being able to proceed to your profiling and signaling, determine tastes, preferences and needs and, based on these, identify the offers that may be more interesting. At any time, you may revoke your consent free of charge and not receive new offers and promotions by sending a postal mail to the above address or by e-mail to or through our customer service. Likewise, in any electronic commercial communication you will be informed, again, of your right to revoke your consent.

D. Communication of data to other companies of the Correos Group and to third parties.

In case you give your consent, hello RENTACAR may communicate your data to the companies of the Group to which hello RENTACAR belongs and to third companies whose sectors are detailed in the previous purpose with the aim that these companies can send you, directly and without the intermediation of hello RENTACAR, offers and promotions related to their products and services.

E. Enrich your information

In case you give your consent, hello RENTACAR may obtain more information about your characteristics, tastes and needs through the information provided by different external sources such as Public Registries, Cadastre, Social Networks, geomarketing tools, economic information databases such as INFORMA, credit information files such as ASNEF, BADEXCUG… with the aim of introducing improvements in our products and services and/or adapt or choose the offers of such products and services that best fit your specific profile.

F. Complying with legal obligations

Among the various legal obligations assumed by hello RENTACAR are those arising from the application of the transport law, LOTT and ROOT, the rights of users and the duty of secrecy of communications (art. 18 of the Constitution), as well as tax regulations. In compliance with these obligations, hello RENTACAR may communicate your data to the Public Administrations and courts, provided that such information is required in accordance with the established legal processes.

G. Statistical information and satisfaction surveys

Hello RENTACAR has a legitimate interest in knowing both the opinion of its customers with respect to its products and services of car rental without driver and their consumption habits (e.g. the frequency/recurrence in the hiring of different services) in order to offer products and services more tailored to their needs and improve both the current products and services as well as their hiring process.

H. To achieve the objective set out in the preceding paragraph, hello RENTACAR may process your data and:

Conduct satisfaction surveys both by telephone and by electronic means, even once you cease to be a customer, in the latter case to know the reasons for your departure.

In the event that during the satisfaction survey the customer expresses his opinion about the products and services of any of the companies of the Group to which hello RENTACAR belongs, the result of the survey and the identification data of the participant may be used for the following purposes: To carry out satisfaction surveys, both by telephone and electronic means, even if the customer ceases to be a customer, in the latter case to find out the reasons for his departure.

Type of data processed

For the purposes described in the previous section, a set of personal data is processed, which can be divided into the following sources and categories:

A. Data provided directly by the client:

At the time of registration and / or in the service request itself, through the completion of the forms provided for this purpose. The client guarantees that the data provided to hello RENTACAR for the provision of the requested services are true to the real situation and that he/she will communicate any modification that affects them. Consequently, the client will be liable to hello RENTACAR and third parties for any damages caused as a result of the breach of the obligations assumed in this clause.

B. Data collected indirectly:

All those data that, in case of having given its consent, hello RENTACAR collects from the typology of external sources listed in the purpose 2.E.

C. Data derived from the provision of the service itself:

P. E.g.: History of rentals of vehicles without driver, accidents that the client and/or drivers have had, contracted services and their characteristics, complaints or requests for information..

4. Data retention period.

Your personal data will be kept as long as they are necessary for the development of the contractual relationship. After this period the data will be deleted in accordance with the provisions of the data protection regulations which implies its blocking, being available only at the request of Judges and courts, the Public Prosecutor, Public Administration and Police-Civil Guard traffic, competent during the period of limitation of actions that may arise to be subsequently eliminated. For the purposes of the provisions of the preceding paragraph, hello! RENTACAR will proceed to block those users who are inactive, i.e. do not access any of the services of the Virtual Office, for a period of 5 years.

5. Your rights.

Our data protection regulations give you a series of rights in relation to the processing of data involving our services that can be summarized as follows:

– Right of access: To know what type of data we are processing and the characteristics of the processing we are carrying out.

– Right of rectification: To be able to request the modification of your data for being inaccurate or not truthful.

– Right of portability: To be able to obtain a copy in an interoperable format of the data being processed.

– Right to the limitation of the treatment in the cases included in the Law.

– Right to erasure: To request the erasure of your data when the processing is no longer necessary.

– Right of opposition: To request the cessation of the sending of commercial communications in the terms indicated above.

– Right to revoke the consent given.

You may exercise your rights through any of the following channels, indicating the right to be exercised and enclosing a copy of your National Identity Card or equivalent document, as well as any other documentation you deem best:

a) Address: Calle Eratóstenes, 91 – 33392 GIJON, ASTURIAS

b) E-mail:

On the website of the Spanish Data Protection Agency (AEPD) you can find a series of models that will help you in the exercise of your rights. We also inform you that you have the right to file a complaint with the supervisory authority (in Spain, the AEPD) in case you consider your rights have been infringed.

6. Access to third party data

For the provision of services of car rental without driver, it is necessary for the contractual relationship, to provide us with personal data in case of natural person are, ID or passport, driver’s license, details of a credit or debit card, landline or cell phone and email, in case it is a Company, Fiscal Data of the COMPANY, Proxy Person, telephone of this, e-mail of this, as well as the data of the employees authorized by the Company (and the data of the Natural Person previously requested) for the purposes of the contractual relationship. hello RENTACAR will exclusively treat this data to proceed to the delivery of the rented vehicle, given the contractual relationship that is required by the activity of hello! RENTACAR. Additionally, in order to provide a better service, the telephone number or e-mail address may be used to inform the recipient about the estimated delivery dates and to deal with any incident that may affect the delivery. In this sense, the client guarantees the veracity and updating of the recipient’s data and, where appropriate, ensures that he/she has complied with all those obligations that, in terms of data protection, are attributable to him/her, having obtained the consent of the recipient to hello! RENTACAR to carry out the processing described in the preceding paragraphs, if such consent is necessary. On the other hand, in the event that the user is a company or professional that allows hello! RENTACAR access to personal data under its responsibility for the provision of any of our services, hello! RENTACAR undertakes to comply with all the obligations inherent to its position as data processor and, in this sense:

It will access and process the data to which it has access subject to your instructions, not using them for purposes other than the provision of the car rental service without driver. For this purpose, it may rely on the services of other third parties (sub-processors), if necessary for the provision of the service and operations of the contract and/or for its preservation and provided that (i) the new processor is subject to the same conditions (instructions, obligations, security measures…) and with the same formal requirements as him, regarding the proper processing of personal data and the guarantee of the rights of the persons concerned; (ii) hello RENTACAR upon express request makes available a list identifying the sub-processing services and the identity of the sub-processors; (iii). In case of non-compliance by the sub-processor, hello RENTACAR remains fully responsible.

– It will implement the appropriate legal, technical and organizational security measures to ensure a level of security appropriate to the risk, as set out in art. 32 of the GDPR and, at your request, will inform you of the risk analysis methodology used.

Upon completion of the contractual performance, destroy or return the processed data, as well as any media or documents containing the processed data, without prejudice to the possibility of retaining this data, duly blocked, under the terms provided by our data protection regulations.

It will ensure compliance with all other obligations under data protection regulations.



Commercial Name: Hello RENTACAR